Welcome to the Blackboard e-Education platform—designed to enable educational innovations everywhere by connecting people and technology.
Spring 2018 Candidates for Graduation,
The full announcement from the University Provost is on the Alcorn website, linked below:
Faculty and Students,
Thanks to the efforts of the CITS Network Team, the off-campus login issue (that began on the evening of 3/16/2018) has been resolved. All users should now be able to log in to the Blackboard Learn system with no issue. If you still cannot log in to the Bb Learn system, restart your computer and try once more; if you still have issues after restarting, please contact our 24/7 HelpDesk at 1-855-671-6898 at any time, 24 hours a day, 7 days a week (even on holidays!).
We thank you for your patience on this matter.
Blackboard Support Team
Alcorn State Center for IT Services
A login issue (that was discovered on 3/17/2018) is occurring that is affecting off-campus users of the University's Blackboard Learn system. This means that users that are not on the Lorman campus and not on the Natchez campus are currently unable to log in to the Blackboard Learn system. This same issue is affecting off-campus students' ability to log in to the Alcorn Student Email system (Alcorn employees can still log in to their Alcorn Employee Email accounts) and any other system that requires a Gold Credentials username and password. The CITS Network Team is working diligently to resolve the matter as soon as possible.
Forgot your username or password? Then click here to learn how to reset your password!
Need to call for help? Call 1-855-671-6898 any time, 24 hours a day, 7 days a week!
You can also send an email to email@example.com.
There's a LIVE CHAT you can use for tech support, too! Just click here and on the next page, click on Live Chat to start a live chat session!
First time ever using Blackboard Learn here at Alcorn? Then, you may need to click here to learn how to activate your Blackboard Learn account.
Need to install the Blackboard Collaborate Launcher?
Click here to download the Bb Collaborate Launcher for Windows
Click here to download the Bb Collaborate Launcher for Mac
After you install either version of the Launcher, make sure to restart your computer!
We at CITS strongly recommend the use of Firefox (it's free!) when using Blackboard. You can get a copy of Firefox at www.firefox.com.
Want to explore more online help resources for Blackboard Learn at Alcorn State? Then go to www.alcorn.edu/bbhelp. There, you can find a link to the Live Chat to talk with a support tech any time, basics guide for students, basics guide for faculty, and more!
Distance Communications Policy:
Per previous announcements:
All distance communications (e.g., phone, email, live chat) for Blackboard support must be placed with the 24/7 Helpdesk and not directly with the Tier 2 Support Team (Stanley Stephney and Vanessa Huston). This change in procedure will enable the Tier 2 Support Team to effectively address Tier 2 support issues in a prompt and thorough manner. Any distance communications sent directly to the Tier 2 Support Team will be redirected to the 24/7 Helpdesk.
You can reach the Helpdesk by going to http://www.alcorn.edu/bbhelp and using the Live Online Chat or calling 1-855-671-6898. Both are available 24 hours a day, 7 days a week.
We thank you in advance for your cooperation.
If you've been given a temp (temporary) account by the Blackboard Support Team, please click here to log in to your temp account.